FAQ
Frequently asked questions
Forwarding, busy times, billing, and what happens to each call.
Do SMS and 2FA codes still work?+
Yes. Only voice calls are forwarded to Vahti. Texts, 2FA codes and bank confirmations always reach your phone.
How do I set up call forwarding?+
Forward ALL calls (unconditional) from your carrier to your Vahti number: dial **21*number# or use Call Forwarding → All calls. About five minutes. Keep the Vahti app installed with notifications on: known callers ring in the app, Vahti answers unknown callers.
What happens with known vs unknown callers?+
Unknown callers: Vahti answers, takes a name and reason, and sends you a summary. Sync contacts in the app so known numbers are recognised. When you are free, known callers ring in the Vahti app. When you are busy, routing follows your calendar, VIP and Do not disturb settings.
Can Vahti also answer known callers?+
Yes. When you are free, known callers ring in the Vahti app and Vahti answers unknown callers. You can also have Vahti answer people you know. Calendar (Google, Outlook or the phone calendar, on the Business and Business Multi plans): when it shows you as busy, send every call to Vahti, or every call except VIP. VIP is a short list of people who should still ring through in “except VIP” mode. Do not disturb is a manual switch that keeps you busy around the clock until you turn it off: everyone to Vahti, except VIP, or except chosen contact groups. Quiet hours use the same rules on the hours and days you choose. A group rule can override the general busy setting.
Is call audio stored?+
We do not store raw audio. We store number, duration, summary and transcript. You choose how long summaries and transcripts are kept (1–90 days, default 30) in the app or dashboard. Older content is deleted automatically. See the privacy policy.
Where is my data?+
Call data is stored in the EU and is not sold. Processors are listed in the privacy policy.
What if the app is closed? iOS and Android?+
Yes, the app is for iOS and Android. Screening of unknown callers runs in the cloud, so the app does not need to be open for that. Push notifications and ringing known callers need the app installed, with notifications allowed.
Can a Vahti call stay open and run up a large bill?+
No. Vahti takes a name and a reason, then hangs up, typically well under a minute. Each screened call also has a hard 60-second cap, so it cannot stay open indefinitely. Personal includes 30 minutes per month, Business and Business Multi 60 per user. Extra usage beyond the bundle is €0.19 per minute.
What do the plans include? What is €0.19/min?+
On a two-year contract, Personal is €9.90/month, Business €17.90/month and Business Multi €13.90/month per user (on a one-year contract €11.90, €19.90 and €15.90/month). Prices include VAT. Personal includes 30 minutes a month (no calendar or CRM). Business includes 60 minutes, calendar routing, VIP and HubSpot. Business Multi has the same features and 60 minutes per user, at least 3 users. Extra minutes beyond the bundle are €0.19/min. Companies get a tailored contract and onboarding. Book a walkthrough.
One number for the whole company?+
No. Personal and Business are for one user with one Vahti number. Business Multi is priced per user, at least 3 users, and each person has their own Vahti number on one shared invoice. Book a walkthrough.
How is this different from Apple or Google spam blocking?+
Apple and Google mostly silence unknowns. Vahti answers in Finnish, identifies the caller and gives you a summary so you decide who to call back.
How do I turn Vahti off or cancel?+
To stop calls going to Vahti, disable unconditional forwarding at your carrier (dial ##21#). To cancel the subscription (service continues until the end of the current billing period, no refund for that period), sign in to the web dashboard → Settings → Manage subscription. You can also email support@vahti.co. Deleting the account is a separate action in the mobile app under Settings and wipes data immediately.
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